We thought it would be beneficial to our customers to know Miami Industrial Trucks, Inc.'s Vision, Mission and Values System. Collectively, our vision, mission and guiding values are our company's culture - the way we think, the way we act, our way of life.

OUR VISION: To be the leading "value added" material handling distributor in our trading area by selling, renting and servicing cost-effective, high quality industrial products and systems to solve problems for all types of businesses.

OUR MISSION: To MAXIMIZE CUSTOMER SATISFACTION -- this involves everyone, every day.

OUR ACTIONS ARE GUIDED BY THESES VALUES:
Listen to and understand our customers.
Understand our internal and external customers.
Always try to exceed our customers' expectations.
Build long-term relationships.
Do the right thing for everyone involved: "win-win."
Listen to and understand our co-workers.
Treat others as we would like to be treated.
Involve our employees in continuous improvement.
Recognize employees' contribution.
Work safe and enjoy our work.
Total Integrity as a company in everything we do.

One of the things we are most proud of as a company is our written Customer Satisfaction Guarantee. It's all on one page and signed by our President/CEO. The one-page document clearly spells out the many important service guarantees we make to our customers. The equipment or service you purchase today is only as good as the people behind it. Miami Industrial Trucks, Inc. has been an award-winning dealer ever since it opened its doors in 1956. The following are just a few of the guarantees we make to our customers:

Service
Miami Industrial Trucks (MIT) provides 24/7/365 service and will respond to your emergency service call within 2 to 4 hours, or the service call charge will be waived.

Your Planned Maintenance (PM) will be completed within 10 business days of the due date, or there will be no standard PM labor charge.

Any lift truck will be repaired correctly when promised, or you'll get a comparable free loaner until repairs are complete. We also guarantee our service work for 6 months.

Parts
Miami Industrial Trucks, Inc. will supply the replacement Caterpillar or Mitsubishi part you need within 24 hours, or the part is free (when ordered by 4:00 p.m., EST). Parts Program guidelines set up by Cat and Mitsubishi Lift Truck Mfg.

All parts purchased from MIT are guaranteed for 6 months.

Rental
If we do not deliver rental equipment within the promised time, you will receive a certificate for one free day of rental.

Equipment
If any new or used equipment does not perform as represented, and we do not solve the problem to your satisfaction, we will buy it back, less applicable rental charges, within 60 days of delivery.

MIT is a service-driven company selling and servicing products, which we back with our written personal guarantee. Call us today for a copy of our exclusive Customer Satisfaction Guarantee.

Minuteman Powerboss introduces a new combination industrial sweeper and scrubber. Their Model 5500 offers unparalleled productivity and performance. The unit will sweep and scrub up to 118,000 square feet per hour. The 5500 has a roomy operator compartment that comes with an adjustable soft cushion seat and ergonomic control column. Aircraft-type instrument clusters allow the operator to know the status of the machine at a glance.

• Exceptional productivity - save time and labor by sweeping and scrubbing all in one pass or sweep or scrub independently.
• 55" sweep path/50"scrub path built with edge scrub capability.
• Turns completely in a 10-foot aisle with complete water recovery due to an innovative articulated parabolic squeegee.
• Simple operator controls.
• 60" high dump capability.
• Swing out engine for "Best in Class" serviceability.

Let us show you with an on-site demonstration what this exciting new machine will do. In addition to this unique product, you get Miami Industrial Trucks' award-winning service. Don't hesitate to call our Cleaning Equipment Specialist at 800-766-7890 for a demo today!

Hawker Introduces New Fast Charger

As an authorized dealer for Hawker Powersource, we are happy to announce their entry into the fast charger market. LifeSpeed 3000 is the latest addition to Hawker Powersource's high-tech product line. LifeSpeed 3000 is a high frequency fast charger that is "At The Ready" to charge anytime. This new charger assesses each battery's charging requirements through its patented intelligent smart charging technology. It utilizes patented AccelRate technology to create a unique charge algorithm combined with the high efficiency of HF IGBT technology to charge your batteries faster, cooler and at a dramatically lower cost.