January 8, 2008

Thanks For Your Help!

We want to once again thank all our valued customers for participating in our recent Customer Service Survey. Your responses were excellent and appreciated. The information that we gleaned from it will make us a better company.

We've already evaluated the results. From your input we have developed action plans to continue our journey of being a “Beyond World Class Service” company. We believe BWCS is not a destination, it’s a journey.

Below are some actual customer comments from our survey we’d like to share with you:
	"MIT has friendly and knowledgeable people."
	"I like the hands-on personal attention you provide for me and my company."
	"Your company is easily accessible and knowledgeable on parts."
	"We like your company’s ability to repair quickly and efficiently when we have equipment down."
	"Your company gives us honest pricing and information when asked. If you can’t help us, you point us in the direction of someone who can."
	"I like the courtesy and friendliness shown to me by everyone, from the receptionist to the service department to the parts department."
	"Your company follow-up is excellent."
	"We like the quality of your service."
	"Your people are very professional and bring a feeling of confidence and commitment."
	"We like the fact that you offer a wide variety of products and services."
	"Miami Industrial Trucks has provided our corporation with quality equipment and service."
	"You cover every area superbly, from getting the right service/equipment for our needs to getting any needed repairs done promptly and with the utmost in quality standards."

Miami Industrial Trucks, Inc. will always try
to earn your business!!

Forklift Parts for All Makes and Models

Some of our customers are unaware of Miami Industrial Truck's unique ability to provide parts for all brands of forklifts. With Caterpillar's Promatch and Mitsubishi’s MasterSource Parts Systems, we can ensure next-day delivery of a forklift part for any brand of truck within their system. Why not give our parts department a call today. You'll talk to reliable and knowledgeable parts people every day. Learn about our daily overnight parts shuttle service from Cat and Mitsubishi's Indianapolis Parts Distribution Center. We can supply parts for the following forklift brands:

"Lease to Own" One New Cat Electric Walkie Pallet Truck

36 Months, $149.00 per month, Freight F.O.B. Factory
48" long X 27" wide Forks, 4,500# Capacity, BDI Hour Meter
Key Pad Access, Pallet Entry Rollers
Maintenance-Free Battery Charger Pack
2 Year Warranty, Unlimited Hours, "Bumper to Bumper"
In Stock for Immediate Delivery

"Lease to Own" One New Mitsubishi Electric Walkie Pallet Truck

36 Months, $130.00 per month, Freight F.O.B. Factory
48" long X 27" wide Forks, 4,500# Capacity, BDI Hour Meter
Stability Casters, Key Pad Access
Maintenance-Free Battery Charger Pack
1 Year Warranty, Unlimited Hours, "Bumper to Bumper"
In Stock for Immediate Delivery

Cat or Mitsubishi Models – $419.00 per unit
27” X 48” Forks, 5,000# Capacity,
    Automatic Handle Return
Stability Casters, Key Pad Access
3 Position Handle, Articulating Polyurethane
     Steer Wheel
Warranty: 1 Year Frame, 2 Year Pump,
    6 Months Parts
In Stock for Immediate Delivery